Fire door jammed, gate won't close, SHEV alarm from faulty smoke detector — we respond within 24 hours across NRW. With dedicated contact under service contract.
Abels Brandschutz responds to failures on safety-critical fire-protection installations across all of North Rhine-Westphalia within 24 hours — weekdays and weekends. Typical calls: a fire door T30 or T90 jammed after a break-in attempt, a fire gate in a logistics warehouse no longer closing, a hold-open device per DIN 14677 released without cause, a faulty smoke switch on a smoke-and-heat-extraction system per DIN 18232-2. For operators these failures are more than a comfort issue: a fire door stuck open breaks the fire compartment, a blocked escape door violates German Workplace Regulation ASR A2.3, and a non-functioning hold-open is treated by insurers as 'not operational'. Service-contract customers receive priority, a dedicated contact and reduced call-out rates outside office hours.
Which variant fits depends on the installation context, the existing building and the fire-protection concept — we advise per project.
Cost-efficient solution for the most common installation contexts — tested systems from established manufacturers.
For non-standard sizes, installation contexts or higher requirements driven by the fire-protection concept or expert reports.
Recertification of existing components or phased replacement — coordinated around live operations.
Service-contract customers with annual service plan pay reduced rates and have guaranteed response under 24h.
We cover every typical building type — from residential to industrial complexes with hundreds of components per site.
Fire gates in high-bay warehouses, workshop doors, fire sliding gates in production lines — downtime blocks expensive logistics. We prioritise industrial customers running 24h shifts.
Safety-critical around the clock — an open fire door in an operating area or ward must be fixed within hours. We come at night.
Escape doors with panic lock DIN EN 1125 must not jam. Where school operations are blocked by a defective fire installation, we step in the same day.
Fire doors in residential stairwells, basement closures, lift-shaft doors. Framework agreements with property managers allow direct dispatch without owner approval.
Acceptance test imminent and the fire door is not approval-ready — we attend before the appointment and restore function.
Fire compartments must be operational at all times. A non-closing fire door violates the Building Code — the operator is liable.
Escape doors with panic lock DIN EN 1125 must be openable at any time. A jammed escape door is treated as immediate endangerment of employees.
Hold-open devices must be function-checked monthly. After a non-fire trigger the cause must be documented and rectified.
SHEV installations must be serviced annually, manual trip points checked half-yearly. Emergency batteries replaced every 4 years.
Property insurers require functional fire-protection installations. A known defect not remedied within a 'reasonable time' may trigger reduced settlement.
NRW-wide, exclusively with our own installers — no subcontractors.
We promise 24h response and meet it. Contract customers receive their call-out under 6 hours on average, measured over 12 months.
We repair doors and gates from all common manufacturers — Hörmann, Novoferm, Teckentrup, Schörghuber, Kone, GEZE, Dorma. You don't need to call the original maker.
Describe the fault on the phone — in 40% of cases we resolve it without a call-out. You save the call-out fee and we save the trip.
If the spare part is not immediately available, we secure the fire compartment with an emergency closure or approved temporary measure — you remain operationally insured.
Every call-out ends with a photo log, defect list and recommendation — directly usable for insurers and surveyors.
Door closer broken or misadjusted, leaf warped after burglary attempt, frame anchor loose, fire seal torn out, anchor screw broken. We repair or replace the closer (DIN EN 1154), adjust the closing sequence on double-leaf doors, fit new fire seals and restore self-closing function.
Hold-open magnet failed, release logic disturbed by power loss, light barrier defective, mechanical obstruction in the rail, broken spring on a sectional gate. We trip the gate manually, secure the fire compartment with an emergency closure or temporary barrier, and plan material delivery for the final repair.
Smoke switch falsely triggered by dust or steam, power loss, control unit faulty, time-lock error. We reset the system, locate the cause, clean or replace the smoke switch and inspect the full installation per DIN 14677.
Push bar per DIN EN 1125 jams, bolt won't retract, anti-panic lock blocked. Safety-critical — a non-openable escape door violates the Workplace Ordinance. Immediate measure plus replacement within 24h.
Ventilation flaps don't open, manual trip point dead, emergency battery discharged, control unit faulty. We inspect the trip chain, power supply and mechanical drives per DIN 18232-2.
Fusible link not reset, damper stuck mid-position, K90/EI 90 S function not assured. Temporary safeguarding of the fire compartment and replacement per DIN EN 15650.
Describe the failure on the phone. We give a remote diagnosis and plan the call-out.
